Refund policy

We will refund only if we deem it appropriate. Refunds will be accepted, but return of the merchandise is not required.
However, refunds will only be accepted if the first report is received within 20 days of receipt of the merchandise.

We do not accept any refunds due to customer's reasons (e.g., wrong image, wrong size, exchange for another piece, etc.).
Refunds will only be given for special reasons, such as if the item was severely damaged during shipping.

To start a refund request, you can contact us with some evidence pictures at hello@cartontk.jp. If your request is accepted, we’ll reply to you about refund. send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any refund question at hello@cartontk.jp

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept refund on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is once your refund is accepted, make a separate purchase for the new item.

Refunds
We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.